BPO
At Sterling we value superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's. [ More ]
Click on the links below to view each service offering in detail:
Customer Support Services
Sterling Customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. We have the flexibility, knowledge and expertise to handle customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.
Telemarketing Services
Our telesales and telemarketing outsourcing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. Examples of this service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards
Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.
Employee IT Help-desk Services
Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
[ Hide ]
Enterprise Solutions
Enterprise solutions is one of our core competencies. Numerous consulting and outsourced projects have given us an in-depth understanding of common practices as well as pitfalls. [ More ]
We have integration experience with all the top enterprise software manufacturers, including:
- PeopleSoft ®
- SAP ®
- J.D. Edwards ®
- Oracle ®
Sterling services within the Enterprise Solutions area encompasses:
- Infrastructure Management
- Project Planning.
- Project Management
- Process Management
- Application Consulting
- Technical Consulting
- Data Conversion
- End-User Training
- Application Hosting
- System Administration
[ Hide ]
Web Development
Companies around the world are leveraging the Internet to gain a competitive advantage. Whether it is putting your company's products on the desktops of key customers or streamlining your business processes, Sterling delivers the expertise to develop and execute a complete Web strategy. Our consultants have extensive knowledge in all leading Internet technologies, including Java programming, 3GL development, application servers, messaging, and database connectivity and administration. [ More ]
Sterling can help you with all kinds of Web-based applications, including:
- Web Infrastructure Design and Maintenance
- Electronic Commerce Systems
- Customer Self Service Applications
- Electronic Data Interchange (EDI)
- Enterprise Application Integration (EAI)
[ Hide ]
Data Warehousing
Data warehousing services from Sterling are dedicated to quickly and effectively help you take full advantage of data warehousing solutions. [ More ]
Data warehousing services include:
- Needs Assessment.
- Technical Architecture
- Data Cleansing and Conversion
- Prototype Definition and Data Modeling
- Report Design and Generation
- Implementation.
- Database Administration
- Project Management
[ Hide ]
Systems Integration
Complex legacy systems that organizations develop to support traditional corporate applications are colliding with the idea of conducting business in Internet time and satisfying customer needs. [ More ]
Organizations can no longer take years to design and develop all-inclusive applications or integrate existing systems. Systems are expected to be available virtually immediately, provide exceptional functionality, maintain flexibility, and operate flawlessly. Systems integration therefore is the key for meeting all these goals and developing business solutions for today's competitive economy. Sterling specializes in providing systems integration services including:
- System Level Consolidation
- Knowledge Management
- Backup and Recovery Strategies
- Configuration Support
- Database Infrastructure
- Performance Monitoring
- System Conversion
- Capacity Planning
- Disaster Recovery Planning
- Storage Management
- Server and Network Configuration and Installation
- Systems, Network, Database and Application Management
[ Hide ]
Technical Communication
The ability to provide effective documentation and communication on technology projects is critical to achieving goals, meeting deadlines and requirements, and facilitating training and implementation. [ More ]
Sterling can provide you with the talent, resources, and expertise needed to ensure proper communication and documentation. Our experienced teams use proven methodologies to identify the scope of work, define the project, and design, develop, and deliver solutions tailored to your business objectives.
- Custom Training
- Custom Documentation
- Product documentation
- System documentation
- User guides
- Policies and procedures manuals
- Proposals
- Performance Improvement
- Integrated documentation and training programs
- Performance support systems
- Training program evaluation and redesign
- Process improvement
- Project management
- Support Services
- Editing.
- Graphics Design
[ Hide ]
Infrastructure Management
The need for a reliable IT infrastructure has never been more critical to success in today's competitive economy. Although system sizes and scales may differ, it is imperative that organizations optimize their IT investments by augmenting performance, improving data availability, and avoiding delays that can cost time and money. [ More ]
Sterling offers infrastructure management services that range from design and analysis to procurement, integration, implementation, and support in the following critical areas, including:
- Security - Security is critical to both information systems and information. At Sterling, we know security breaches compromise the integrity of both front and back-office processes. Sterling consultants provide assistance with security services that help your organization understand and eliminate security issues.
- Network Support - Your network needs to be designed and supported so you can realize a significant return on your investment. Sterling consultants evaluate your needs and provide an efficient network infrastructure that is fast, reliable, and easy to maintain.
- Server-Based Applications - When you need an application server and remote access technology, Sterling consultants can deploy, manage, support, and execute a server-based computing model. This model employs a multi-user operating system, a highly efficient computing technology, and a centralized application for effective management and maintenance.
- Storage Management - Sterling data storage and management services help clients store, manage, protect and deliver business information in ways that are centralized, cost-effective, and platform independent.
- Monitoring and Reporting - Through our understanding of your business needs, Sterling is ready to lead or assist clients in establishing state-of-the-art monitoring and reporting frameworks for their IT infrastructure.
We have the expertise to help you design and implement your IT infrastructure management strategy. Sterling is dedicated to helping you leverage your current computing configuration as well as helping you invest in a network infrastructure that supports your connectivity, organizational and strategic goals. [ Hide ]
|
|
Specialties
